Last updated: December 2024
rufousqeec B.V. ("we," "our," or "us") is committed to protecting your privacy and personal data. This Privacy Policy explains how we collect, use, process, and safeguard your information when you use our virtual skincare consultation platform and services. We comply with the General Data Protection Regulation (GDPR) and other applicable data protection laws in the European Union.
rufousqeec B.V. is the data controller for the personal information collected through our platform. Our registered office is located at Nieuwstraat 150, 1048 TR Amsterdam, North Holland, Netherlands. Company registration number: B632025933, VAT number: NL81025632B04.
The data we collect includes personal information such as your name, email address, phone number, billing address, and payment information when you register for our services. We also collect health-related information about your skin condition, fitness routine, skincare concerns, and lifestyle factors that are relevant to providing personalized skincare consultations. During video consultations, we may record sessions with your explicit consent for quality assurance and reference purposes. Additionally, we automatically collect technical information such as IP addresses, browser type, device information, and usage patterns when you interact with our website and platform.
Under GDPR, we process your personal data based on the following legal grounds: performance of contract when providing our consultation services, legitimate interests for improving our services and platform functionality, consent for marketing communications and optional data processing, and legal obligation for compliance with applicable laws and regulations.
We explain how we use your information to provide and deliver our virtual skincare consultation services, including scheduling appointments, conducting video consultations, and providing personalized skincare recommendations. We use your data to process payments and manage billing for our services, communicate with you about appointments, service updates, and respond to your inquiries. We analyze usage patterns to improve our platform functionality and service quality, ensure the security and integrity of our platform, and comply with legal and regulatory requirements. With your consent, we may send you marketing communications about new services, promotions, and skincare tips relevant to your interests.
We do not sell, trade, or rent your personal information to third parties. We may share your data with trusted service providers who assist us in operating our platform and delivering our services, including payment processors, cloud hosting providers, and video conferencing platforms. These providers are contractually bound to protect your data and use it only for specified purposes. We may also disclose information when required by law, to protect our rights and safety, or in connection with a business transaction such as a merger or acquisition.
We implement appropriate technical and organizational measures to protect your personal data against unauthorized access, alteration, disclosure, or destruction. This includes encryption of data in transit and at rest, secure access controls, regular security assessments, and staff training on data protection. However, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.
We retain your personal data only for as long as necessary to fulfill the purposes outlined in this Privacy Policy and comply with legal requirements. Consultation records and health information are typically retained for 7 years after your last consultation for medical and legal compliance purposes. Account information is retained while your account is active and for 3 years after account closure. Marketing preferences are retained until you withdraw consent or request deletion. Payment information is retained as required for tax and accounting purposes, typically 7 years.
As a data subject under GDPR, you have the following rights: the right to access your personal data and receive a copy of the information we hold about you, the right to rectification of inaccurate or incomplete personal data, the right to erasure (right to be forgotten) under certain circumstances, the right to restrict processing of your personal data, the right to data portability to transfer your data to another service provider, the right to object to processing based on legitimate interests, and the right to withdraw consent where processing is based on consent. To exercise these rights, please contact us using the information provided below.
We use cookies and similar tracking technologies to enhance your experience on our platform. For detailed information about our use of cookies, please refer to our Cookie Policy. You can manage your cookie preferences through your browser settings or our cookie consent banner.
As we operate within the European Union, your personal data is primarily processed within the EU/EEA. If we transfer data outside the EU/EEA, we ensure appropriate safeguards are in place, such as adequacy decisions or standard contractual clauses approved by the European Commission.
Our services are not intended for children under 16 years of age. We do not knowingly collect personal information from children under 16. If you are a parent or guardian and believe your child has provided us with personal information, please contact us immediately.
We may update this Privacy Policy from time to time to reflect changes in our practices or applicable laws. We will notify you of any material changes by posting the updated policy on our website and updating the "Last updated" date. We encourage you to review this policy periodically.
If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us at privacy@rufousqeec.top or call us at +31 306299917. You can also write to us at rufousqeec B.V., Nieuwstraat 150, 1048 TR Amsterdam, North Holland, Netherlands. If you are not satisfied with our response, you have the right to lodge a complaint with the Dutch Data Protection Authority (Autoriteit Persoonsgegevens) or your local data protection authority.
For data protection matters, you may contact our Data Protection Officer at legal@rufousqeec.top. Our DPO is available to assist with any data protection inquiries and ensure compliance with applicable data protection laws.